FAQ
Do you ship internationally?
Yes! We offer worldwide shipping so you can rep your bias and style no matter where you are. Shipping rates and delivery times vary by location.
How long does shipping take?
Shipping times depend on your location and the selected shipping method. Orders typically process in 3-7 business days, with delivery times ranging from 7-20 business days internationally. You’ll receive a tracking number once your order ships!
Can I change or cancel my order?
We process orders quickly, so if you need to make changes or cancel, please contact us within 24 hours of placing your order. After processing, we can’t guarantee changes, but we’ll do our best to help!
Do you accept returns or exchanges?
kraze haus offers products are unique and produced only once ordered. This also means that returns and exchanges are not supported if the wrong size/color is ordered, or simply a change of mind.
However, in case of a damaged product or a manufacturing error, we will offer a free reprint or a refund if you contact us within 7 days of product delivery.
What if I receive a damaged or incorrect item?
In case of a damaged product or a manufacturing error, we will offer a free reprint or a refund if you contact us within 7 days of product delivery.
Are your products officially licensed K-pop merch?
No, kraze haus creates original, K-pop-inspired designs without infringing on copyrights or official logos. Our brand celebrates K-pop and Korean culture in a unique, fashion-forward way!
How can I contact customer support?
You can reach us through our Contact Us form below. We typically respond within 24-48 hours!